FAQ
Frequently Asked Questions
How many rooms do we have in total in the hotel?
Total rooms are 76 and we have following categorization of the rooms :-
- Grand Deluxe Double – 34
- Plaza Executive Double – 27
- Plaza Executive Triple – 10
- Family Suite – 6
Which is the nearest tube station from Park City Grand Plaza Kensington?
The Earls Court Station is the nearest tube station which is just 5 minutes’ walk and Gloucester Road Station is just 7 minutes’ walk.
What is the check-in & checkout time?
Our Check-in time – 2:30 PM and Checkout Time – 11:00 AM
Can you please share the details of the rooms?
To get the details of the room please visit https://www.parkcitylondon.com/rooms
What room facilities are you offering?
Our rooms facilitated with following amenities :-
- Air Conditioning
- Plasma TV with Channels
- CD player, Clock Radio
- Coffee/Tea Maker
- Hair Dryer
- Refrigerator
- Complimentary Wi-Fi Internet
- Complimentary High Standard Toiletries
- Complimentary baby cot available ( age up to 2 years old)
- Extra bed ( extra charge will apply and will depend on the room type booked)
- Desk
- In room safe ( laptop compatible)
- Bathroom with bathtub. In case of disabled rooms walk-in showers available
- Coffee and Armchair
- Telephone
- Handy Phone
- Safe
What are the hotel facilities?
We offer a lot of facilities in the our hotel to get the more detailed information you can go through the https://www.parkcitylondon.com/facilities-services/
Please contact the Reservations department on
+44(0)207 3417090 or Email: reception@parkcitylondon.co.uk for further information.
Do you have inhouse restaurant?
Yes, Cempaka Kensington restaurant located on the lower ground floor of the Park City Grand Plaza.
What are restaurant opening hours?
- Breakfast: Monday to Saturday – 7.30am to 10.30am & Sunday – 8.00am to 10.30am
- Lunch: (Table Booking Required) Monday to Sunday – 12pm to 3pm (Last order at 2.30pm)
- Take Away Menu: Available from 5:00 pm to 9:00 pm (Menu is available in your room)
- Dinner: (Table Booking Required) 5.30pm to 10.30pm Last order at 10am (Dining in at our Restaurant)
- Room service will follow restaurant opening hours. Last order 9.30pm.
How many guests can be accommodated in the restaurant?
Restaurant can accommodate up to 80 guests
Is there Private Dining space?
Yes, we offer private dining, for more details you can contact to hotel support on contact them at 020 7985 8208
Where is the gym located in the hotel?
Gym is located on the lower ground floor.
What is gym timing?
It’s open 24 hours a day and is complimentary for all in-house guests.
Is there a trainer available in the gym?
No, there is no trainer available. You can use equipment at your own risk.
Is there any Laundry service?
Dry Cleaning (additional charge), Laundry (additional charge)
Dry Cleaning (additional charge), Laundry (additional charge)
Onsite parking is not available. Street Parking is available.Nearest parking is NCP London Arthur Court. Please check http://www.ncp.co.uk/ for information on nearest car parks and booking online.
Are pets allowed at hotel or room? Is there any other space for special care of pets?
Pets are not allowed however, dogs to assist the blind are allowed
Are there housekeeping services available on a daily basis?
Yes there is room service available
Are there any kitchen facilities along with utensils available at rooms?
Yes, kitchenette is available in ‘3 bedroom apartment.
Is there any baby cot/crib available if required?
Yes Complimentary baby cot available ( age up to 2 years old)
Luggage storing facility is there or not at the time of checkin and checkout?
Yes
Are there minibars in the rooms?
No
Are extra beds/rollaway beds available? Do kids stay free? Extra bedding available or not?
Free! All children under 2 years stay free of charge in a crib. Free! All children under 4 years stay free of charge when using existing beds. The maximum number of extra beds/cribs in a room is 1.
How many rooms have showers and bathtubs or both?.
We have rooms with bath and shower in bath and others with walk in shower. We do not guarantee either but a request can be made as preference
Smoking allowed inside a room or hotel? Is there any other space for smoking?
Not Allowed. There is designated Smoking Area
Is breakfast included in room booking?
Breakfast is never included in our rates and cannot be added to the reservation. As the restaurant is a separate entity within the hotel, clients can take breakfast in the restaurant but can only pay them directly.
Is there a 2 bedroom apartment or an apartment which can accommodate 5 adults?
No, we don’t have 2 bedroom apartments. The max occupancy of some of our apartments is 4. For 5 adults, you can book 2 of our apartments.
How far is Twickenham from Kensington?
It is 9 miles away from Kensington.
Can I check-in early as my flight is landing in the morning without any charge?
We do not charge for an early check but that it is subject availability on the day. If the room is not ready, we can store the luggage free of charge.
Can I put my luggage in the building before and after check-in?
We are operating a 24h reception service therefore you can always store the luggage. Even if departure is late we can do so. We do not store the luggage or things for guests who are not in house or in between bookings therefore please make sure that your booking is made and you are our guest in -house so we can assist you.
Can I cancel the booking anytime without any charge?
No money back. In case of cancel,modified or no show all reservation amounts will be charged.
What are the nice places to see near Kensington?
There are a lot of places to visit near Kensington. Earls Court exhibition center, Royal Albert hall, Kings Road and Westfield shopping center are very close to the hotel.
Is daily maid service: cleaning, change of towels included?
We change towels daily and sheets every other day
Is shuttle service available from the airport to the hotel?
I am afraid we do not provide shuttle bus service. We can give you directions from the airport or bus/train station to the hotel.
Is there any balcony with the rooms? If Yes , please mention the rooms having balcony attached.
No, none of our rooms have balconies. Even if they do – they are not accessible. Only one room G12 is with a balcony and 3-bedroom apartment from the living room area, however this is accessible only if the whole apartment will be booked.
What is the Cancellation Policy?
Flexible Offer
If cancelled up to 24 hours before date of arrival, no fee will be charged.
If cancelled later or in case of no-show, 100 percent of the first night will be charged.
Non-Refundable
Full charge taken when booking is made. Non-refundable and non- amendable.
For existing bookings, the query needs to be addressed at the reception and they will be happy to help.
You can call at +44(0)207-341-7090 or email at reception@parkcitylondon.co.uk, reservations@parkcitylondon.co.uk
Types of cards accepted: American Express, Visa, mastercard, Maestro
We accept american express, visa, maestro, mastercard. We reserve a right to temporarily holds the amount prior to arrival.